Contacts
Your Security Manager is your organization's designated CitiDirect administrator and can help you with any immediate issues related to CitiDirect. Contact your Security Manager if you need help with tasks such as:
- Retrieving a forgotten user ID/PIN
- Switching or reactivating an authentication method (e.g., CitiDirect mobile app token)
- Unlocking or resetting your account
- Switching mobile devices
- Updating user entitlements or access profiles
If you don't know who your Security Manager is, you can find them by navigating to your CitiDirect account settings and following the below instructions. If you're unable to log in to CitiDirect, reach out to a colleague in your organization that has access and have them follow the below steps:
- Select your user icon, and click Settings.
- In the My Settings pop-up window, select More Settings.
- Select the search icon next to Find My Security Manager to view the list of Security Managers in your organization.
In some cases, your organization may not have a Security Manager. If you're still unable to identify your Security Manager or your organization doesn't have one, contact your normal Citi Service contacts for assistance. They can help identify the right contact and guide you through next steps.
Can there be more than one Security Manager in my organization?
Yes, your organization may have at least two or more Security Managers to ensure coverage.
What can my Security Manager help me with?
Security Managers can assist with:
- Creating or modifying user access
- Resetting passwords and unlocking accounts
- Assigning or reissuing authentication methods
- Resending activation emails
- Managing access profiles and entitlements
I'm a Security Manager. Where can I find resources to support my role?
If you're a Security Manager looking for guidance on managing users, access profiles, and more, visit the security management section. You'll find step-by-step instructions and best practices to help you support your organization's access to CitiDirect.
When should I contact Citi instead of my Security Manager?
You should contact Citi Services if:
- Your organization doesn't have a designated Security Manager
- You're experiencing a system issue or technical error in CitiDirect
- Your issue requires support beyond your Security Manager's internal access
