ℹ️ Starting June 2025, the Client Knowledge Center will no longer be updated with new CitiDirect help content.

You can now find the most up-to-date library of CitiDirect user guides and FAQs in the new CitiDirect Support Center. It's designed to make it easier to search, learn, and get help with your everyday workflows.

To access the Support Center: 

1. Log in to CitiDirect
2. Select Support from the main menu
3. Browse hundreds of user guides and FAQs on how to initiate payments, create reports, manage accounts, and more